Terms and Conditions

  1. General terms and conditions of business

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (ease GmbH) via the website www.ease-health.com. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby rejected.

(2) For the purposes of these provisions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Formation of the contract

(1)The subject of the contract is the sale of goods.

(2)By placing the respective product on our website, we are submitting a binding offer to you to conclude a contract under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in the "shopping cart." You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After accessing the "checkout" page and entering your personal data as well as the payment and shipping conditions, all order details are displayed again on the order summary page. If you use an instant payment system (e.g., PayPal / PayPal Express / PayPal Plus, Amazon Payments, Postpay, Sofortüberweisung), you will either be taken directly to the order summary page in our online shop or you will first be redirected to the website of the instant payment system provider.

Once you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, you will be redirected back to the order overview page in our online shop.

Before submitting your order, you have the opportunity to review and change all the information (including using your browser's "back" button) or cancel the purchase. By submitting your order via the "buy" button, you legally accept the offer, thereby concluding the contract.

(4) Your requests for a quotation are non-binding. We will then submit a binding offer to you in written form (e.g. by email), which you can accept within 5 days.

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.

§ 3 Special agreements regarding offered payment methods

(1) Credit check

If we provide services in advance, e.g., for payment by invoice or direct debit, your data will be forwarded to Creditsafe Deutschland GmbH, Charlottenstraße 68-71, 10117 Berlin, for the purpose of credit assessment based on mathematical-statistical methods, in order to protect our legitimate interests. We reserve the right to refuse payment by invoice or direct debit as a result of the credit assessment.

(2) easyCredit installment purchase

The general terms and conditions for easyCredit installment purchases also apply. You can find the terms and conditions here .

(3) Payment via Klarna

In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer the following payment options. Payment is made to Klarna in each case:

The use of payment methods such as invoice, installment payment, and/or direct debit requires a positive credit check. Therefore, we forward your data to Klarna for address and credit verification as part of the purchase initiation and processing of the purchase agreement. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

Further information about Klarna and the Klarna terms of use for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/ .

(4) SEPA Direct Debit (Basic and/or Corporate Direct Debit)

When paying by SEPA Direct Debit (Core or Business), you authorize us, by issuing a corresponding SEPA mandate, to collect the invoice amount from the specified account. The direct debit will be collected within 10 days of the contract being concluded. The deadline for sending the pre-notification is shortened to 5 days before the due date. You are obligated to ensure sufficient funds are available in the account on the due date. In the event of a chargeback due to your fault, you are responsible for the resulting bank fees.

§ 4 Right of retention, reservation of title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or assigning the goods as security is not permitted before title has passed.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale up to the amount of the invoice; we accept this assignment. You remain authorized to collect the receivables. However, if you fail to meet your payment obligations, we reserve the right to collect the receivables ourselves.

d) We undertake to release the collateral held by us at your request to the extent that the realizable value of our collateral exceeds the secured claim by more than 10%. The selection of the collateral to be released is at our discretion.

§ 5 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.

(3) If you are an entrepreneur, the following applies in deviation from the above warranty provisions:

a) Only our own specifications and the manufacturer's product description are considered agreed upon as the quality of the goods, but not other advertising, public statements and pronouncements by the manufacturer.

b) In the event of defects, we will, at our discretion, provide a remedy by repair or replacement. If the remedy fails, you may, at your option, demand a reduction in price or withdraw from the contract. A remedy is deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect, or other circumstances, indicate otherwise. In the case of repair, we are not obligated to bear the increased costs incurred by transporting the goods to a location other than the place of performance, unless such transport is in accordance with the intended use of the goods.

c) The warranty period is one year from delivery of the goods. This reduction of the warranty period does not apply:

  • Damages attributable to us caused by negligence resulting in injury to life, body or health, and in the case of other damages caused intentionally or by gross negligence;
  • Damages attributable to us caused by negligence resulting in injury to life, body or health, and in the case of other damages caused intentionally or by gross negligence;
  • insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
  • in the case of items that, according to their usual purpose, have been used for a building and have caused its defectiveness;
  • in the case of statutory recourse claims that you may have against us in connection with warranty rights.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. In the case of consumers, this choice of law shall only apply to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).

(2) The place of performance for all services arising from our business relationship and the place of jurisdiction is our registered office, unless you are a consumer, but rather a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is brought. This does not affect the right to bring an action before a court at another legally established place of jurisdiction.

(3)The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.

§ 7 Youth Protection

(1) When selling goods that are subject to the provisions of the Youth Protection Act, we only enter into contractual relationships with customers who have reached the legally prescribed minimum age. Existing age restrictions are indicated in the respective product description.

(2) By submitting your order, you confirm that you have reached the legally required minimum age and that your name and address details are correct. You are obliged to ensure that only you or persons authorized by you to accept the delivery, who have reached the legally required minimum age, receive the goods.

(3) Where we are obliged to carry out an age check under the law, we shall instruct the logistics service provider commissioned with the delivery to hand over the delivery only to persons who have reached the legally prescribed minimum age and, in case of doubt, to have the identity card of the person receiving the goods shown for age verification.

(4) Where we indicate in the respective product description that you must be 18 years of age or older to purchase the goods, in addition to the legally required minimum age, paragraphs 1-3 above shall apply, with the proviso that the legally required minimum age is replaced by the age of majority.

§ 8 Copyright and intellectual property rights

All graphics, photos and texts in this catalog and on the website are subject to copyright and may not be published, made accessible to others or used or published in any other way, even in part or in excerpts.

§ 9 Information on battery disposal

In connection with the sale of batteries or the supply of devices containing batteries, we are obligated to inform you of the following: As an end user, you are legally required to return used batteries. You can return used batteries that we currently or previously offered as new batteries in our product range free of charge to our warehouse (shipping address). The symbols depicted on the batteries have the following meaning:

The crossed-out trash can symbol means that the battery must not be disposed of in household waste.

Pb = Battery contains more than 0.004% lead by mass
Cd = Battery contains more than 0.002% cadmium by mass
Hg = Battery contains more than 0.0005% mercury by mass

II. Customer Information

1. Seller's identity

ease GmbH

Theodor-Storm-Straße 12

93077 Bad Abbach

Germany
Email: info@ease-health.com

Alternative dispute resolution:

The European Commission provides a platform for online dispute resolution (ODR platform), accessible at https://ec.europa.eu/odr (http://ec.europa.eu/odr).

We are willing, but not obligated, to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on how the contract came about

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the correction options are governed by the provisions of "Formation of the Contract" in our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting your order via the online shopping cart system, you can print or save the contract details electronically using your browser's print function. After we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For inquiries outside the online shopping cart system, you will receive all contract details in the form of a binding offer in text form, e.g. by email, which you can print or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

5.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

5.2. Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.

5.3. If delivery is made to countries outside the European Union, additional costs may be incurred that are beyond our control, such as customs duties, taxes, or money transfer fees (bank transfer or exchange rate fees), which you are responsible for bearing. You are also responsible for any money transfer costs incurred even if delivery is made to an EU member state but payment is initiated from outside the European Union.

5.4. The payment methods available to you are displayed under a correspondingly labeled button on our website or in the respective offer.

5.5. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due immediately.

6. Delivery conditions

6.2. The delivery terms, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

If you are an entrepreneur, delivery and shipment are at your own risk.

7. Statutory warranty rights

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These terms and conditions and customer information were drafted by the IT law specialists at the Händlerbund (German Retail Federation) and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of cease-and-desist letters. Further information can be found at: http://www.haendlerbund.de/agb-service ( http://www.haendlerbund.de/agb-service ).

8. Right of withdrawal

8.1. If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

8.2. If you, as a consumer, make use of your right of withdrawal pursuant to section 8.1, you shall bear the regular costs of return shipping.

8.3. Furthermore, the regulations governing the right of withdrawal are detailed below.

Cancellation policy

 Right of withdrawal

 You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us [insert name of the trader, address, telephone number and email address] of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory. You can also electronically fill in and submit the model withdrawal form or another clear statement on our website (insert website address). If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g. by email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.